After traveling to Jamaica at the end of July and having such a good experience, I jumped at the chance to go to Cancun last week. Spoiler alert, it was quite a different experience. 

I flew from Grand Rapids to Chicago and on to Cancun. Both of my flights were full, in fact, over-sold. American Airlines was still implementing the same safety protocols — mandatory face masks, no in-flight service, and asking all passengers to remain seated during the duration of the flight. Unlike a few of the other airlines, they are not leaving the middle seat open. 

Other than the flight because being completely packed, it was fine. I wasn’t super comfortable, but I wore my mask and face shield and tried to relax. For this trip I was traveling alone, so I think that made me a bit more on edge. 

While in Jamaica, the resorts where we stayed were around 20% occupancy. There was social distancing and serious safety precautions. For this trip, because it was hosted, I was not able to select the resort for my stay. Our group of travel agents were placed at the RIU Palace Peninsula in the Hotel Zone in Cancun. 

The resort was at 60% capacity which was the government allowance at the time I traveled. This felt like a lot to me. The resort didn’t feel crowded, but felt very full.

RIU Palace Peninsula

During COVID-19, everyones comfort level is different and I understand that. Personally, I traveled within my comfort level and am pointing out the practices and protocols that bother me. In my opinion, The RIU Palace Peninsula did a lot of things “right”…

  • Hand sanitizing upon entry to the hotel.
  • Washing/wiping of your shoes upon entering the hotel. 
  • Thermal temperature taken as you enter. 
  • Social distancing markers at check-in and at the buffets. 
  • Plexiglass barriers are the front desk. 
  • Enforcing masks be worn in the lobby and when you order at bars (with one exception). 
  • Elevators were marked for 4 guests per elevator.

However there were a few things that I felt they did very wrong and these few points bothered me. A LOT.

  • Buffets were still self serve with shared serving utensils (I was told they were changed out every 30 minutes and did see them changed once).
  • Social distancing was almost never followed by guests, especially at the buffet where guests would come right up behind you. In my experience when I hung back, guests would cut right in front of me.
  • Tables were not spaced out and there were no outdoor dining options.

I had quite a few problems with my stay at the RIU Palace Peninsula, as did almost all of the agents that I traveled with, but that’s a story for another day. Don’t ever request to stay there because I won’t send you. It was that bad.

The good news is that I visited 8 other properties in Cancun and saw and learned a ton! There are many resorts where I would feel comfortable staying and booking clients during this time. I think that the biggest takeaway from this trip is that to travel during COVID-19, you need to understand the protocols of each resort and where they fall within your comfort level. This is why traveling during this time is so important for me to do for my clients.

Will this experience deter me from traveling again soon? Absolutely not!!! Having visited two different countries now within the last 90 days, I feel comfortable traveling at this time and hope to get on a plane again soon! 😉

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